Cancellation & Refund Policy
Last Updated: August 14, 2026
Fahara ensures clear, fair, and transparent cancellation terms for customers, cafe hosts, and event managers.
Eligible for full refund of Cafe & Event charges minus gateway processing charges.
Non-refundable due to venue reservation and perishable prep costs.
Cancellation Timeline
Booking Completed
Slot reserved instantly at cafe venue.
> 9 Hours Window
Full refund minus payment gateway fee.
< 9 Hours Window
Slot locked; non-refundable.
1. Customer Initiated Cancellation
Customers can initiate cancellations directly through the My Bookings dashboard. Cancellations requested more than 9 hours prior to the start time will automatically initiate a refund.
2. Cafe Host or Partner Cancellation
In the rare event that a cafe owner or event manager cancels a confirmed booking, the customer receives a 100% full refund (including platform fees) and a complimentary booking credit.
3. No-Show Policy
If a customer fails to arrive at the venue within 30 minutes of the reserved start time without prior notice, the booking is marked as a "No-Show" and no refund will be issued.
4. Refund Timeline & Processing
Approved refunds are processed via our payment partner Cashfree back to your original payment method (UPI, Debit/Credit Card, Net Banking) within 3 to 5 business days.
Need assistance with a cancellation?
Our support team is available 24/7 to resolve booking disputes.